Champlin Protocol

Purpose of Protocol

The primary purpose of the test is to observe how users interact with the Marketing job board prototype.

Testing Location

Participant's office.

Testing Procedure

A laptop is running with the job board prototype on the desktop. The test coordinator has a notepad for taking notes during the one-on-one interview.

Script

Thank you for agreeing to test the marketing job board today. The program is a new online job and task tracking tool that we are testing at the broker firm. First I will ask you some general questions about yourself. Then I will show you the online user interface. I will observe you using the program and then ask you some questions about your experience. Your feedback will help us to improve the program so it is a valuable tool

Background Information Collection

What is your name?
What department do you work in?
What is your level of education?
What type of computer do you normally use, PC or Mac?
How would you describe yourself as a computer user: beginner, intermediate or expert?
Do you currently use any online cloud services? Which ones?
Have you ever subscribed to any online software services before today? If so, which ones? Which job or project management system did you use (Salesforce, Asana, etc.)?
How many hours a week do you use a computer?

Program Introduction

Spend a moment reviewing the interface and then we will ask you to try a task on the prototype for evaluation. Imagine today is a normal day that you are working on the computer and doing your usual activities. Take a moment to check the program for updates. Use the areas on the job board management system that you would find most relevant for your workflow.

Interview Questions

Usefulness Questions

What was the most useful part of the program for you?
What was the most useless part of the program for you?
What was the most important part of the program for you?
How often do you think you would check the program during a normal day?
How would the program be more convenient for you because it uses a browser?
If you could change the program any way that you wanted, how would you change it?
Is there anything you would like to add about the usefulness of the program that has not been discussed?

Usability Questions

What was easy for you to find on the program?
What was difficult for you to find on the program?
Were the tasks to identify?
Did the text labels make sense? If not, which areas were unclear?
Was the most important tasks placed high on the program, or did you have to search for it?
Was the task descriptions easy to read and/or scan?
Were the program’s colors in the graphics, text and background visually pleasing?
Were the font types and sizes attractive?
With a focus on the job task assigning of the program (Assigning designers and task deadlines), what information did you expect to see and then find on the program?
With a focus on the broker's notes of the program, what information did you expect or hope to see but did not find on the program?
With a focus on the social networking portions of the program, what information did you expect or hope to see but did not find on the program?
Is there anything you would like to add about using the job board program that has not been discussed?